3rd March 2019
The Irrefutable Case for Evidence Based Content in Financial Services.
We often hear that something is ‘the greatest thing since sliced bread’. But without the ‘Why’, any claim is consigned to the ‘Whatever!’
Imagine you are a prospect researching your ideal provider or adviser. What’s going to impress you more, vague promises of ‘flexibility backed up by a world-class service’ or undeniable proof that you have come to the right place?
The name of the game is to introduce evidence to back up every claim you make about your products and services and to make sure that your proof points are superior to those of your competitors.
The 7 Types of Proof
In designing content, we always consider 7 distinct categories of proof. Each has a part to play depending on context and subject matter. It’s a helpful checklist to run against every claim you make:
• Case Studies
• Testimonials (business associates, customers, partners, peers)
• Personal Endorsement (LinkedIn and TrustPilot)
• Official Statistics
• Commisioned or own statistical research findings / data
• Amazon style recommendation based on customer usage
• Client list
• Bloggers / Tweets
• Endorsement of a publication by a leading authority
• Partner Affiliations
• Followers (relevance and authority)
Some Great Business Lessons from Basecamp
Successful collaboration software specialist, Basecamp is a great example of a business that loads visitors up on proof-point after proof-point, making it easy to want to sign up.
Here are just a few examples:
“For 12 years and running, over 100,000 companies have adopted the Basecamp way of working.”
“Basecamp is used by the best organizations across every industry” (logos)
“Just last week, 8,197 companies got started with Basecamp 3!”
“Out of our last 100 customers, 96% say our customer service was great!”
“Every day, our customers tell us how much they love using Basecamp to run their businesses and teams. Now, hear what our customers have to say.”
“Getting Real is a book we wrote about the smarter, faster, easier way to build successful web applications.”
Remember, the stronger the proof, the more believable the statement. The more credible it is, the greater its impact and influence.